Legal & Disclosure

Legal & Disclosure
Pages Access

All buttons and links below lead to a separate page, disclosure PDF, or downloadable
document containing the full legal text for user review. Users are encouraged to read each
document carefully before using the platform or services.
Frequently Asked Questions
Frequently Asked Questions
You are not alone in this. Find answers to the most common questions.
Where can I find Banrox's core legal documents?
All of Banrox's core legal documents — including our Terms of Service, Privacy Policy, E-Sign Consent, Fee Schedule, and State Licensing & Regulatory Disclosures — are listed on this page, with direct links to the full text or a downloadable PDF.
Do I need to read every document before I use the platform?
You don't need to open every document to use Banrox, but we encourage reviewing the ones relevant to you — especially the Terms of Service and Privacy Policy — before applying for a loan or connecting your data.
What consumer protection rights do I have when using Banrox?
Banrox provides dedicated disclosures for your rights under the FCRA and ECOA, along with state privacy laws — covering how your credit data is used, protections against discrimination, and your rights over personal information.
How do I dispute an error or file a complaint?
Visit the Disputes, Arbitration & Complaints or Error Resolution & Account Servicing sections for the procedures and timelines for reporting an issue or resolving a dispute.
Can I opt out of marketing communications or data sharing?
Yes. The Communications & Consent section covers your SMS/TCPA and email preferences, and the Privacy & Data Protection and Third-Party Data & Services disclosures explain how to limit data sharing with partners.
Email Us
info@banrox.com
Call Us
Corporate: (858)324-8882
Customer Service: (888) 789-1887
Location
40 N Altadena Dr Ste 105
Pasadena, CA 91107

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